LINK Mobility is one of Europe’s leading mobile technology providers. The company has had a strong growth in recent years and has taken a strong position in the rapidly growing market for mobile messaging services and mobile solutions. As previously communicated to the market, LINK Mobility has since 2013 been working with DHL in developing mobile customer communications for DHL, and has further developed cooperation to include more countries with a common ambition for global cooperation. LINK Mobility and DHL have now agreed to formalize this and LINK Mobility will be able to provide the service in more than 200 countries. The fact that such a large international player as DHL has chosen to develop a global partnership with LINK Mobility in developing and operating effective mobile communication solutions, shows that LINK Mobility has an innovative drive, the technology and the right solutions to being an important partner for major global players.
DP DHL is the global market leader in express and logistics, with a presence in 220 countries. DHL has a unique range of products and offers express shipping, road transport, storage, international mail and third party logistics services. DHL is owned by Deutsche Post DHL (DP DHL). The Group has approximately 480,000 employees and in 2016 had a revenue of more than 57 billion euros. Many of the largest e-commerce companies in the world use DHL to deliver their shipments. This places great demands for the digital customer communications and customer journey. If you order a product from Net-A-Porter or Apple today, DHL Express is highly likely to handle both freight and customer clearance. In this context, it is important that customers receive delivery notifications and have the ability to easily change the time or place of delivery.
“As the world’s leading provider of international door-to-door express services, DHL Express is dependent on having effective solutions when communicating with our customers and private recipients. We offer our private recipients much more flexibility by letting them choose the desired delivery option that suits them best. This also makes life easier for our drivers. We look forward to further exploring the possibilities of what mobile communication with our customers can provide, so that our customers can get the very best experience. We think it’s very nice that we have been able to help establish contact and open the door to LINK Mobility for our global company”, says Terje Aabog, CEO of DHL Express (Norway) AS.
We started our development cooperation with Link in 2013 in connection with a solution that we aimed at our private recipients here in Norway. The services and cooperation worked so well that we recommended LINK as an SMS provider to our European headquarters. Link has proved to be a highly skilled international provider with high quality services, even in countries with a more poorly developed infrastructure for mobile phones than we have here in Norway. This, together with their easy-to-integrate technology, has led to their services being incorporated centrally into our global IT environment. And already, they have become well integrated into several major global solutions when speaking about automated information and communication with our customers over the phone”, says Mikael Ryberg, Head of IT at DHL Express (Norway) AS.
LINK Mobility contributes with technology and innovation drive, ensuring that it is always at the forefront of new technology and new channels available in the market. In extension of this, DHL Express in Norway and LINK Mobility now see the possibility of being able to pilot a more simple and more effective way for end users to be able to make payments via mobile devices. The idea is that good business development and proof of concept from the Norwegian office can once again make this a standard for DHL globally.
“We are proud that DHL chooses to increase collaboration with LINK Mobility to communicate with all users over the mobile phone. For LINK Mobility this is a great opportunity to take advantage of the innovation capabilities within our company and business. We strive to be at the forefront of development and deliver solutions that meet the growing demand for closer cooperation between DHL and their customers. We also believe that this market will grow strongly in the near future, thanks to the increase in e-commerce. The fact that DHL chooses to increase cooperation with Link once again shows our position as the leading provider of mobile messaging services and mobile solutions in Europe, with multiple global opportunities ahead”, concludes Arild Hustad, CEO of LINK Mobility Group ASA.